Privacy Policy

1. Who We Are

Blyde Lodge ("we", "our", "us") is the responsible party for personal information collected through this website, in terms of the Protection of Personal Information Act 4 of 2013 (POPIA).

2. What We Collect

When you make a booking or enquiry we collect:

• Name, email address, and phone number
• Identity document details (for check-in registration)
• Payment information (processed securely by PayFast — we do not store card details)
• Stay preferences and special requests you provide
• Device and browser information collected automatically via cookies

3. Why We Collect It

We use your personal information to:

• Process and manage your accommodation booking
• Send you booking confirmations, invoices, and pre-arrival information
• Comply with legal obligations (e.g. guest registration requirements)
• Improve our services and website
• Send you relevant promotional offers (you may opt out at any time)

4. How We Protect It

We use industry-standard security measures including SSL encryption. Your data is stored on secure servers and is accessible only to authorised staff. We do not sell your personal information to third parties.

5. How Long We Keep It

We retain booking records for a minimum of 5 years for accounting and legal compliance. You may request deletion of your personal information after this period by contacting us.

6. Your Rights (POPIA)

Under POPIA you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Object to processing of your information
• Lodge a complaint with the Information Regulator (South Africa)

7. Cookies

We use essential cookies required for the booking system to function, and optional analytics cookies (Google Analytics) to understand how visitors use our site. You can accept or decline non-essential cookies using the banner on your first visit.

8. Contact

To exercise any of your rights or for privacy-related queries, contact our Information Officer at: info@blydelodge.co.za